The most important thing is high response rates from your core or target customers—those who are most profitable and whom you would most like to become promoters
Our Approach
Many leading companies survey a sample of their customers every week. Nearly all issue reports every week or month. Frequent surveys enable you to monitor scores for unexplained variation. They also allow you to test new approaches.
Our experts can help you improve organizational performance from the top to the bottom of the org chart, by working with you to :
